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Document Management - Support and Maintenance
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 Every TokOpen system purchased is backed up by a life time Support
and Maintenance Agreement that ensures our document management
solutions remain current and meets your changing requirements
year after year.
Whether you purchase your system from a
Tokairo Partner or direct from Tokairo, your investment
is backed up by a clear Service Level Agreement.
Every call received by Tokairo is managed
according to its severity, the more severe the problem
the quicker our response. You will be given a unique call
ID number and in accordance with our Support Level Agreement
commitment to you we will keep you regularly updated with
progress.
Tokairo tracks every support call we received
and both our responsive and quality commitment to you
is enforced by Tokairo’s Senior Management Team
who have constant visibility of all calls being managed.
Your Lifetime Support and Maintenance
Agreement consists of three service provisions from Tokairo
or your selected Tokairo Partner:
Lifetime Software Assurance:
You will receive ALL new versions of
the Tokairo software you have purchased, when released.
Tokairo maintains a clear development roadmap
for all its systems that incorporates new office automation
and technical advancements, applying them innovatively
to meet our existing customers’ requirements and
market trends. This ensures your investment in Tokairo
systems remains current year after year.
Lifetime Support:
You receive online support from the
Tokairo Partner and or Tokairo in line with clear Support
Level Agreement ensuring responsive support at all time.
A single Annuity Date:
Tokairo systems are
designed to be flexible allowing you to select only the
functionality and modules you require. At any time you
have the flexibility to upgrade and Tokairo will harmonise
your support and maintenance to a single date.
Your Lifetime Support and Maintenance Agreement
is purchased and renewed annually.
For more information on any of our products
or services please call +44 (0) 1908 366 388
or click here
to complete our online enquiry form.
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